Orders received will be shipped once payment confirmation has been received unless a 30 day credit application has been approved.


Orders will be shipped via Shipping companies used by The KO Shop and be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).


Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.


Orders sent via Shipping Partners will be covered via the terms and conditions of the carrier and may require a signature upon delivery.


In the event that there is no one in attendance at the nominated delivery address, couriers may leave a parcel collection card or instruction for arranging redelivery. Please advise if you would like the courier to leave the parcel unattended when placing your order.